Denise Yvette Serna | Breakout Session
"Creating positive training systems that empower and protect staff in patron engagement roles"
About this session: If we are going to commit to bringing more talented POC into the forefront of the industry, we need to develop working environments to suit a more intersectional group of people. The session will cover 1) Microagressions in the work place -Intentional community recruitment, 2) Cultural bias in customer service environments, 3) De-Escalation practices, and 4) Creating an effective Statement of Values.
Denise Yvette Serna is a theatre practitioner and arts activist based in Chicago, Illinois. Chicago credits include HIR (Steppenwolf Theatre Company), Earthquakes in London (Steep Theatre Company), For the Love of... (Pride Films & Plays), SPARK (20% Theatre Company), The View Upstairs (Circle Theatre Company), After Orlando (Pride Films & Plays), (the)forget_me\knot (inappropriate theatre company), La Chingada (inappropriate theatre company), HOMESET (Pop Magic Productions), and Climate Change Theatre Action - Chicago. International credits include Much Ado About Nothing (The Shaw Theatre), Om Swastyastu from London - The Wailing Woman (Institut Seni Indonesia Denpasar), and Heart’s Core (CAN - Refugee Women's Theatre Programme).
Denise holds an MFA in Theatre Directing and is co-founder of Global Hive Laboratories, a collective of international practitioners working toward a global theatre. She is an alumna of Steppenwolf Theatre Company’s Multicultural Fellowship, and serves as a member of artEquity’s diverse cadre of facilitators who support equity-based initiatives nationwide. She is committed to supporting arts organizations as they incorporate the ideals of equity, diversity, access and inclusion into their programming and internal operations, and move toward becoming transformative Anti-Racist forces in their communities.